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Don't get caught out when your pet's in need-Shop our range of pet first aid products to help keep you prepared. Peace of mind is only a few clicks away!
Don't get caught out when your pet's in need-Shop our range of pet first aid products to help keep you prepared. Peace of mind is only a few clicks away!

Returns Policy

**Bluebell Pet Care Product Returns Policy**

We understand the importance of ensuring the health and well-being of your furry companions. We strive to provide you with top-quality pet first aid products. However, we also recognize that there may be instances where you need to return a product. Please read our returns policy carefully to ensure a smooth and efficient process.

**1. Eligibility for Returns:**

- You may return a pet first aid product within 30 days of the purchase date.
- The product must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of purchase is required for all returns. This can be in the form of an order confirmation email or receipt.

**2. Non-Returnable Items:**

Certain items are not eligible for return, including:
- Products that have been used, damaged, or are not in their original packaging.
- Products with obvious signs of use.
- Products that are not in their original condition.

**3. How to Initiate a Return:**

To initiate a return, please follow these steps:
1. Contact us at bluebellpetcare@outlook.com to request a return authorization.
2. Provide your order number, the name of the product you wish to return, and the reason for the return.
3. We will provide you with a return authorization and further instructions on how to return the product.

**4. Return Shipping:**

Customers are responsible for the cost of return shipping. Please use a trackable shipping method, and consider purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

**5. Refunds:**

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow a few business days for the refund to appear in your account.

**6. Exchanges:**

If you need to exchange a product for the same item due to a defect or damage, please contact us to arrange for an exchange.

**7. Contact Information:**

If you have any questions or concerns regarding our returns policy, please contact us by emailing bluebellpetcare@outlook.com

Bluebell Pet Care reserves the right to update or modify this returns policy at any time without prior notice.

Thank you for choosing Bluebell Pet Care for your pet first aid needs!

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